With 04 months of using the platform, Pharmaceutical Assistance has noticed an increase in user access to our Pharmacy Network. Compared to 2022, from Jan-Apr/2022 we served an average of 54,000 prescriptions. Now in 2023, for the same period, we serve an average of 60,000. We believe that users were out of date with the list of medications, and with the disclosure of the availability of medications in real time, and geo-referenced, the dissemination of the platform brought an update of information and consequently increased access.
The issue of transparency in the disclosure of data also shows us an improvement in the relationship between users and the Pharmaceutical Assistance sector. An example is complaints from citizens to the ombudsman. Between Jan/2022-Ab/2022 there were 151 demands and in the same period of 2023, there were 75. The ombudsman's demands for improvement are complaints or requests for information regarding the lack of medication. This shows that our supply is more robust and also that with the platform, access to information is easier.
According to data from the Department of Information Technology, there are more than 1,000 daily accesses to the platform
The platform has the potential to be scaled up and replicated in other municipalities and states, and other municipalities have a similar tool, but the one in Contagem stands out with its innovation in updating the list of medicines in real time, integrated into the inventory and distribution system, as well as and for providing the georeferencing tool.